Important
information

The terms of stay
and booking conditions

Booking terms

You can check-in from 2pm.
You must check-out before midday (12:00).
The leased apartment is equipped with serviceable appliances, is in full compliance with the specified description on the apartment’s web page.
You can optionally shift the time limits, but only at extra cost. The cost of the surcharge depends on the type of apartment.
Apartment cleaning is provided on request.
When booking month to month, full payment for the accommodation is required. If you cancel, change your reservation or don't check-in on the scheduled date of arrival, 100% of booking cost will be charged.
When booking for the next months, full payment for the accommodation is required. You can cancel your reservation at least 3 days before date of arrival, in this case no fee will be charged. If you cancel or change your reservation later or don't check-in on the scheduled date of arrival, 100% of booking cost will be charged.

Customer rights

The customer receives the high-quality service.
The customer has the right to use any household appliances in the apartment.
The customer is to treat the property of the apartment as carefully as possible.
The customer has the right to apply to the support service with either suggestions or complaints about the provided service.

Apartment booking

The period of accommodation shall not be less than 1 day.
The guest informs about the date, time of arrival and duration of stay.
After receiving the accurate information, the booking of specific apartment on chosen date is made.
By the moment of booking the exact number of people, who will stay in the apartment, must be stated.
The apartment is considered booked after depositing the payment for accommodation.
Upon arrival, an insurance amount of one night's stay will be charged, but not less than 1000,00 UAH, which is returned upon departure from the apartment.

Check-out

When moving out, our representative checks the state of the apartment.
The customer returns the keys to the apartment.
If actions of the Customer caused significant damage to the apartment, force majeure enters into force.

Force majeure

If the customer has caused a little damage to the apartment, an insurance amount will be charged.
If the customer has caused a serious damage to the apartment, he pays for it, as agreed with the representative of the company.
The amount of payment for the damage is determined considering the days, required for troubleshooting.
The payment for the damage must be paid immediately.
If the agreement is not reached, a company has right to apply to the law-enforcement authorities.

Contacts

Contact
with us

To resolve any issues that arise, we will be glad to welcome our guests at the reception from 9:00 to 20:00 at Boris Grinchenko Street 2/1. The team of CityApartments network (managers, maids and technicians) is always ready to provide professional assistance.

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