Important
information

Terms of payment

After filling in an order form on the apartment lease, you agree to our booking terms according to the chosen tariff plan:

A non-refundable tariff

A full accommodation cost will be charged after making the reservation.
In case of cancellation, the accomodation cost is not refundable.

Standard tariff

A prepayment (a cost of the first night) will be charged after making the reservation.
Guest can cancel his booking free of charge at least 3 days before date of arrival.The first night cost will be charged if cancelled later then 3 days before arrival.

Within the next 2 hours you will receive either a confirmation of your reservation, or an offer of another apartment.

After receiving the payment, we are to confirm the receipt of your money by sending you a confirmation of your booking — this will guarantee your reservation.

Ways of depositing the payments

PayPal — to pay via PayPal you don't have to disclose your credit card. You should send us your PayPal registered account, we invoice you and you can pay the bill by yourself.
Money transfer to our bank account (in the national currency of Ukraine).
By Visa card or MasterCard.

Contacts

Contact
with us

To resolve any issues that arise, we will be glad to welcome our guests at the reception from 9:00 to 20:00 at Boris Grinchenko Street 2/1. The team of CityApartments network (managers, maids and technicians) is always ready to provide professional assistance.

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