Booking terms

  • You can check-in from 2pm.
  • You must check-out before midday (12:00).
  • The leased apartment is equipped with serviceable appliances, is in full compliance with the specified description on the apartment’s web page.
  • You can optionally shift the time limits, but only at extra cost. The cost of the surcharge depends on the type of apartment.
  • Apartment cleaning is provided daily. Change of linen and towels is on request.
  • When booking month to month, you can cancel your reservation at least 3 days before date of arrival, in this case no fee will be charged. If you cancel or change your reservation later or don't check-in on the scheduled date of arrival, you will have to pay for one night's stay for the applicable rooms.
  • When booking for the next months, full payment for the accommodation is required. If you cancel, change your reservation or don't check-in on the scheduled date of arrival, 100% of booking cost will be charged.

Customer rights

  • The customer receives the high-quality service.
  • The customer has the right to use any household appliances in the apartment.
  • The customer is to treat the property of the apartment as carefully as possible.
  • The customer has the right to apply to the support service with either suggestions or complaints about the provided service.

Apartment booking

  • The period of accommodation shall not be less than 1 day.
  • The guest informs about the date, time of arrival and duration of stay.
  • After receiving the accurate information, the booking of specific apartment on chosen date is made.
  • By the moment of booking the exact number of people, who will stay in the apartment, must be stated.
  • The apartment is considered booked after depositing the payment for one night stay.
  • The payment may be deposited to the bank account of the company or in person by cash.

Check-out

  • When moving out, our representative checks the state of the apartment.
  • The customer returns the keys to the apartment.
  • If actions of the Customer caused significant damage to the apartment, force majeure enters into force.

Force majeure

  • If the customer has caused a serious damage to the apartment, he pays for it, as agreed with the representative of the company.
  • The amount of payment for the damage is determined considering the days, required for troubleshooting.
  • The payment for the damage must be paid immediately.
  • If the agreement is not reached, a company has right to apply to the law-enforcement authorities.